Refund policy

At Phoenix Digital, we are committed to customer satisfaction. Due to the custom nature of our printed products, returns and exchanges are only accepted under specific conditions.

You may request a refund if:

• The product is defective, damaged in transit, or has a printing error (unrelated to submitted artwork).

• You received the wrong item.

To initiate a return or refund:

• Contact our support team at orders@phoenixdigital.store within 48 hours of receiving your order.

• Provide your order number, a detailed description of the issue, and supporting photos.

• If a return / refund is required, we will provide further instructions.

• Please note that all returns will be processed as store credit and not as a cash refund.

Custom and personalized items cannot be refunded unless they are defective or a fulfillment error occurred. Please ensure all custom details are correct before placing your order. Voucher(s) / gift card(s) used for (or in part) purchase will not be considered refundable. 

5. Taking back your item
If we reject your return, we will send the item back to you. If we can’t deliver the item to you within 30 days of its return having been rejected, for example because you are unavailable or you refuse delivery, we will consider the item abandoned and may dispose of it.

Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrectly fulfilled.

Once approved, refunds will be issued as a store credit to the original account within 7-10 business days. Account credit issued will be valid for one year. 

For any further assistance, please contact contact@phoenixdigital.store.